Appointments

Our doctors and nurses see patients by appointment.

All patients are registered to a specific GP, however you are entitled to book with any doctor of your choice. Patients are put under a specific doctor’s name for administrative purposes only. If you have an urgent problem which cannot wait for the next available appointment for your usual doctor, you may be requested to see another doctor.

Appointment System Information

In the first instance, you will be directed to see the Urgent Care nurses for things like infections, rashes, upset tummy etc. The nurses are specially trained and will provide a prescription if required. Please note they are unable to issue repeat medication.

If you have a problem that is medically urgent that the nurses cannot deal with, you will be given a time to come along and sit and wait to see one of the Duty doctors. We realise that some problems can be dealt with by telephone and so, for those problems e.g. prescription query, medical certificate, you will be given a telephone slot and the doctor will call you back. They will not make repeated attempts so please keep your phone available.

So…….

  • If it can be dealt with by the phone, and is not medically urgent, you will be given a phone appointment.
  • If it is medically urgent, you will be asked either to see the Urgent Care nurse or to come and sit and wait at various times of the day. Patients may be seen according to the clinical urgency of the problem.
  • If it’s not urgent then you can make a routine appointment to see your own GP

A medically urgent problem is a recent deterioration of an on-going problem, for example, if your asthma suddenly gets worse or is not currently being treated by another doctor or under review by another doctor or is a new problem that started less than 6 weeks ago.

The Duty doctor will only deal with your urgent medical problem. If your problem is not medically urgent you will be asked to book a routine appointment to deal with the problem.

Alternatives to seeing a doctor in person

The phone lines are always very busy first thing in the morning. We strongly advise those of you wishing to book ROUTINE appointments to call between the hours of 10:00 – 12:45 or 13:45 – 18:30.

We realise that from time to time instead of coming into see a doctor some problems can be dealt with by telephone and so, for those problems e.g. prescription query, medical certificate, test results etc you will be given a telephone slot and the doctor will call you back. They will not make repeated attempts so please keep your phone available.

Did you know that if you are suffering from any of the following conditions:

Allergic reactions, Asthma attack, Boils, Chickenpox, Cold sores, Colds and flu, Conjunctivitis, Constipation, Cough, Cystitis, Diarrhoea and vomiting, Discharging eyes, Dizziness, Earache, Fever, Fungal infections, Hay fever, Headache, Impetigo, Indigestion, Infected wounds, Mouth ulcers, Nosebleeds, Oral thrush, Rashes, Shingles, Sinusitis, Sore eyes, Sore throat, Stye, Sunburn, Threadworms, Vaginal discharge, Warts \ Verrucae

You can book an appointment to see one of our specialist trained urgent care nurses who are able to prescribe medication should you need it.

GP Surgery Times

Our Doctors offer routine face to face and telephone appointments morning and afternoon Monday to Friday. The times and availability are subject to change so for the latest times please contact reception.

Priority for Sick Children

Sick children are seen as soon as possible after their arrival at the practice and this may be quicker than a home visit. If you are in any doubt about bringing your child out please call the surgery first and the doctor can advise.

Why your appointment may be late

Emergencies can arise from time to time and we hope you will understand if doctors and nurses are called out during a surgery. Similarly some problems require more of your doctor’s time and therefore the surgeries may run late.

Remember – one day it may be you who needs the extra time.

Improving Access to General Practice

Patients are able to see a GP or another health professional in a local surgery Sollershott Surgery, 44 Sollershott East, Letchworth Garden City, Hertfordshire SG6 3JW– between 6.30pm and 8.00pm on weekdays, 8.00am and 2.15pm on Saturdays and 9.00am and 12.00pm on Sundays plus Bank Holidays.

To arrange an appointment please speak to a member of the Practice Team.

Find further information here